About
The financial services company is a global business-to-business organization that specializes in flexible capital solutions across a wide range of asset types. The firm works with consumer-related portfolios across multiple geographies and stages of the capital structure. Known for its ability to navigate complexity, the organization partners with financial institutions during periods of strategic change, providing tailored financing solutions to support long-term value creation.
Quick Stats
The Challenge
The 200-employee business wanted to strengthen its culture by broadening access to leadership development.
Their Director of Employee Experience sought a solution that met these key needs:
Their existing tools — LinkedIn Learning and monthly leader sessions — were not designed to reinforce these everyday behaviors consistently across the organization.
Why They Chose Joyntly
We partnered with Joyntly to strengthen cross-team collaboration, and broaden access to leadership development across the organization. We were looking for a development approach that was practical, scalable, and rooted in everyday work.
Joyntly offered an accessible development approach that reinforced consistent leadership behaviors and soft skills across roles and teams.
The Solution
The business partnered with Joyntly to deliver evidence-based, personalized leadership development to 25% of its workforce, strengthening the soft skills that shape a culture of collaboration and teamwork across the organization.
All 46 participants—individual contributors and people leaders from nine departments—completed Joyntly’s behavioral assessment and received individualized feedback on their strengths and growth opportunities.
Based on these insights, Joyntly generated personalized action plans that guided each employee toward the behaviors most important to their role—helping leaders strengthen delegation and partnership, and giving individual contributors exposure to practical leadership and soft-skill behaviors.
Across the six-month program, employees used the Joyntly platform weekly by selecting targeted, on-the-job practices aligned with their unique needs, then reflecting on progress directly in the platform.
Together, this approach created a cohesive experience that helped shift everyday behaviors supporting the business’s culture.
The Customer Experience
Joyntly’s personalized action plans made it easy for participants to weave small, meaningful behaviors into their daily work. Their reactions included:
Participants appreciated:
The result was a highly engaging experience that helped employees translate personalized insights into meaningful leadership behaviors that improved how they worked together across roles and departments.
The Results
- 9/10 recommend Joyntly to a friend or colleague
- 9/10 report improvements in leadership effectiveness, soft skills, team communication, and workplace relationships
- 3X better monthly active user engagement than the 20% eLearning industry average*
Across nine departments, 100% of the 46 participants onboarded and engaged with Joyntly throughout the six-month program — providing meaningful growth across functions and levels.
Joyntly supported our broader employee experience goals by reinforcing consistent leadership behaviors and making development feel more accessible and practical.
Overall, Joyntly helped the organization:
As a result, the business strengthened its culture by reinforcing collaboration and supporting both people leaders and individual contributors in how they work with others.
Looking Ahead
These foundational behaviors will continue to shape how teams work together and support each other across the business—contributing to a more collaborative culture. The Director of Employee Experience noted that participants gained confidence in their leadership, applied key behaviors more consistently, and showed stronger engagement in development across teams, adding that Joyntly expanded access to meaningful growth and helped turn development goals into tangible progress.
Looking ahead, the business remains focused on strengthening its culture through clear communication, collaboration, and relationship-building, recognizing these behaviors as essential to effective teamwork and long-term success.
