About QAS
Quality Automotive Services (QAS) is the 2nd largest and fastest growing franchisee of Valvoline Instant Oil Change, operating 229 stores with 2,200 employees across 13 states. With a rapidly expanding footprint, QAS is committed to delivering fast, reliable automotive service backed by Valvoline’s trusted standards.
Quick Stats
The Challenge
Quality Automotive Services, a mid-sized automotive services company with 2,200 employees, needed to strengthen the leadership skills of its 35 multi-unit operations leaders to fuel growth while maintaining its “fast and friendly” service goals.
To achieve this balance, they knew they needed to improve leaders’ ability to coach, communicate expectations, and lead through others.
Their Vice President of Human Capital sought a solution that met these key needs:
They wanted practical, behavior-based growth that could be deployed quickly at a moment when leaders had already started planning for the year ahead.
Why They Chose Joyntly
Joyntly’s solution stood out to us because of its ability to provide this level of customization and focus on the unique needs of each learner.
Joyntly offered a fully personalized learning experience aligned with each leader’s skills, behaviors, and development opportunities.
The Solution
The franchisee partnered with Joyntly to deliver an evidence-based, personalized leadership development experience that aligned with the organization’s goals.
The business onboarded all 35 leaders to Joyntly ahead of their annual leadership retreat. Participants completed the behavioral assessment in advance, then received personalized feedback on their strengths and growth opportunities during the retreat.
For the next three months, Joyntly delivered personalized action items to each leader’s inbox, helping them improve leadership effectiveness through small, on-the-job behavioral practice.
Leaders met regularly as a group to discuss what they were learning, share examples of how behaviors were showing up in their work, and reinforce consistent application across teams.
This combination of personalized guidance, behavior-focused practice, and peer accountability created a unified, engaging development journey for leaders across the organization.
The Customer Experience
Leaders described the experience as “very easy to use” and “tailored to me”. Their reflections included:
Leaders appreciated:
The leaders enjoyed Joyntly’s easy-to-use platform that supported real, individualized growth.
The Results
- 94% of learners were satisfied with their Joyntly experience
- 96% reported improvement across leadership effectiveness, soft skills, team communication, and workplace relationships
- 54% growth in store count (159 → 229 stores in two years)
Joyntly gave leaders personalized insights, increased participation in leadership development, and provided HR with visibility into how employees viewed their own growth needs. Over the two years following Joyntly’s launch, the company expanded from 159 to 229 stores, representing 54% growth.
[This shift] underscores the tangible impact of Joyntly on our company’s learning and development strategy, driving meaningful improvements that directly address the needs and challenges identified through the platform.
Overall, Joyntly helped the franchisee:
The result was a more aligned and intentional leadership development approach—one that supported leaders as the organization scaled and reinforced consistent execution across the business. The business achieved its growth goals that year, and several leaders who participated in Joyntly were rewarded with an all-expenses-paid vacation in recognition of their strong performance.
Looking Ahead
This franchisee’s experience highlights the power of personalized leadership development delivered through a platform that leaders trust. With Joyntly, Quality Automotive Services gave its managers a private, supportive space to build awareness, improve key behaviors, and take meaningful steps toward stronger leadership.
Looking ahead, this business remains focused on building leadership capability that fuels growth at scale, recognizing that multi-unit performance depends on leaders’ ability to guide, coach, and reinforce expectations across teams.
